Unable to import PDF form

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    Asked on October 10, 2017 at 12:12 PM

    Regarding Issues of Importing/Converting a pdf form to JotForms. I don’t understand why I’m having problems. I’ve attempted to convert both a static document and a fillable form. I receive emails stating; "We're sorry, we were not able to migrate your PDF form to JotForm"

    Additionally, I received a couple of notices that I hadn’t verified my email address, but when I received the verify email from you, and I click the link to verify, I'm taken to a webpage that say “Oops this is an invalid link’ or something like that.

    Also, a couple of emails from JotForms with the 'We're sorry' email says, Contact Us About this. Simply reply to this email'. I got this several times. One reply email address is invalid according to my mailer it's 'pdf@jotform.com' the other flat out says you're not going to go anywhere JotForm <noreply@jotform.com>. I highly suggest you modify your message!

    Please HELP, I need my form to be dynamic, but the widgets and built in features of your application do NOT allow me to design my form in a clean compact way. These forms may be printed so I need them to not take up 50 pages! And my employer is too cheap to purchase Adobe Experience!

    Please contact me asap, this is a time sensitive project.

    Thank You!

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    Answered on October 10, 2017 at 01:14 PM

    Did you use this tool to import your PDF form https://www.jotform.com/adobe-formscentral-alternative/?


    Please note that the fillable PDF needs to be an Adobe Forms Central fillable PDF in order to be imported using this tool. Also please note that it is not possible to edit imported PDF forms in our system. 

    Considering that you received an email with the message "We're sorry, we were not able to migrate your PDF form to JotForm", I can only suggest you to create a new form from scratch with our Form Builder. This guides can help you to create your form:

    How to Create Your First Web Form

    User Guide

    When you create an online form, you can convert it to a Fillable PDF form. Also, please note that the widgets are not available for Fillable PDF forms. More about the Fillable PDF forms, you can find inside of this guide:

    JotForm Fillable PDF Creator with All Points

    Regarding the email verification issue- Your email address was successfully verified.


    I have moved your other question to a separate thread and we will provide you an answer there shortly.