- LAAAg825Asked on October 15, 2017 at 09:05 AM
Can the user edit their submission and not have to pay again, if payment is required on the original form? It appears that the user is unable to edit if payment is required on the form without being required to pay again. If you don't want the user to have to pay again, are they able to edit without paying again?
- JotForm SupportBJoannaAnswered on October 15, 2017 at 12:28 PM
Yes, a user can edit a submission without paying again even if the payment field is required.
The payment field should not be editable when the submission is edited by you or by your users. The payment field should also be bypassed when the submission is edit.
Did you users had an issue while editing their submissions? Where they not able to re-submit the form without re-entering the payment details again? If so, please provide us an ID of the form you had an issue with.