My first condition isnt working

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    marcellobrazil
    Asked on October 17, 2017 at 03:45 PM

    https://form.jotformz.com/72433609854664

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    Kiran
    Answered on October 17, 2017 at 05:51 PM

    I have cloned your JotForm to my account and see that there are about 78 conditions set on the form. If you are referring to the condition related to 'Telefone Comercial', I see that the condition is working correctly.

    150827688818102017_031118.png

    The 'Telefone Comercial' is being displayed as an unrequired field on the form when the fields are selected as mentioned in the rules of the condition.

    Were you able to fix the issue? If you are referring to a different condition, please let us know so that we can take a look and assist you further. 

    Thank you! 

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    marcellobrazil
    Answered on October 17, 2017 at 06:00 PM

    Sorry but it isnt, I had to create a new one and hide this one1508277625jotform.png

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    Kevin_G
    Answered on October 17, 2017 at 11:12 PM

    I have just checked your conditions and this is what I can see you have currently set up: 

    15082961531.png

    This is how your form currently behaves: 

    15082961791.gif

    May you please check and let us know if the conditions behave as you want now? 

    If the problem persists, please provide us some screenshots of the conditions that are not working on your form, this guide will help you uploading the image: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 


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    marcellobrazil
    Answered on October 18, 2017 at 01:26 PM

    but why the other condition isnt working?

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    Kevin_G
    Answered on October 18, 2017 at 02:05 PM

    I can see both conditions are working, I would recommend you to delete one of the phone number fields and keep only one. 

    15083494041.png

    Please note that the one that I left on my cloned form is required by default. 

    Now, remove the other field from the condition so they should look like this: 

    15083496382.png

    Here is how the conditions will work, the field is shown and it's conditionally unrequired: 

    15083497571.gif

    Here is my cloned form where I implemented this and it worked: https://form.jotformz.com/72433609854664 

    I hope this helps.