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globalmediaandentsAsked on October 18, 2017 at 6:31 AM
Hi,
We're reviewing data privacy in my company and I need to know how long form submissions are kept for on Jotform servers.
Are they automatically deleted after a certain time?
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Mike_G JotForm SupportReplied on October 18, 2017 at 9:31 AM
Submissions are being kept on our servers for as long as it is not deleted automatically using Auto Delete Submissions App or manually from the submissions page — How-to-Delete-Form-Submission-Data
However, for accounts on Free subscription, the submission storage is limited to 500 submissions. This refers to the most recent submissions received in your account. Exceeding the limit will result in deletion of the oldest submission to make room for the most recent submission received. This is explained in this guide — Understanding-Your-Account-Usage-Limits
If you have other questions or concerns regarding this, please feel free to contact us again anytime.