Some of my form users said that my form is skipping pages on mobile device

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    dodox2005
    Asked on October 18, 2017 at 11:20 PM
    Dear Jotform stuff,
    Your device is fantastic but I have got a problem; when some of my interviewees fill out the questionnaire through their cellphone, which is very common and convenient, often makes the mistake of jumping items on the final tables of my questionnarie. I have found many questionnaires filled in with tables filled only for a tenth and this is because when you press the button to move on, for example, you are at item number 1, jump directly to the last by hiding the previous 6. I hope to to be explained and I hope that solving the problem is very important.
    The problem appear only when Interviewees uses mobile phone to filling.
    Please Help me!
    Thank you
    ...
  • Profile Image
    Welvin
    Answered on October 18, 2017 at 11:34 PM

    I have tried filling up your form, but I cannot replicate the problem. It is not skipping pages. Did you embed this form on a website? Can you share us the link? It is likely an issue with a script conflict which you can prevent by re-embedding the form using our iframe method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If not, you may consider making the fields required so they cannot move forward without filling up the fields first.

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    dodox2005
    Answered on October 19, 2017 at 12:43 AM
    Dear Jotform staff,
    The problem is disappear. I have filled all the questionnarie and It sounds great.
    I don't know why because this morning the problem there was.
    Thanks a lot for your quick response.
    Best,
    Edoardo
    ...
  • Profile Image
    dodox2005
    Answered on November 15, 2017 at 11:43 AM

    Dear Jotform staff,
    unfortunately, the problem about the size of the last three tables of my form, is came yet: people of my champion of intervieews make diffucult to see all the tables, the don't scroll because is visible just the first row, and they thinking is just the only one.
    Please can you do something to enlarge the last three tables?
    Thanks a lot
    Best,
    Edoardo Bevilacqua

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    John_Benson
    Answered on November 15, 2017 at 12:25 PM

    I created a new thread for your other issue. Please wait for our reply on this link: https://www.jotform.com/answers/1299582

    Thank you.