- dodox2005Asked on October 18, 2017 at 11:20 PMDear Jotform stuff,
Your device is fantastic but I have got a problem; when some of my interviewees fill out the questionnaire through their cellphone, which is very common and convenient, often makes the mistake of jumping items on the final tables of my questionnarie. I have found many questionnaires filled in with tables filled only for a tenth and this is because when you press the button to move on, for example, you are at item number 1, jump directly to the last by hiding the previous 6. I hope to to be explained and I hope that solving the problem is very important.
The problem appear only when Interviewees uses mobile phone to filling.
Please Help me!
- JotForm SupportWelvinAnswered on October 18, 2017 at 11:34 PM
I have tried filling up your form, but I cannot replicate the problem. It is not skipping pages. Did you embed this form on a website? Can you share us the link? It is likely an issue with a script conflict which you can prevent by re-embedding the form using our iframe method:
If not, you may consider making the fields required so they cannot move forward without filling up the fields first.
- dodox2005Answered on October 19, 2017 at 12:43 AMDear Jotform staff,
The problem is disappear. I have filled all the questionnarie and It sounds great.
I don't know why because this morning the problem there was.
Thanks a lot for your quick response.
- dodox2005Answered on November 15, 2017 at 11:43 AMDear Jotform staff,
unfortunately, the problem about the size of the last three tables of my form, is came yet: people of my champion of intervieews make diffucult to see all the tables, the don't scroll because is visible just the first row, and they thinking is just the only one.
Please can you do something to enlarge the last three tables?
Thanks a lot
- JotForm SupportJohn_BensonAnswered on November 15, 2017 at 12:25 PM
I created a new thread for your other issue. Please wait for our reply on this link: https://www.jotform.com/answers/1299582