How can I create a form for this?

  • Profile Image
    Asked on October 19, 2017 at 12:28 PM

    Can you help me to create a form for the new Stripe feature in Jotforms?

    Isent this email to Stripe:

    We received information from Stripe today informing us of your new feature re Unsuccessful Payments. I sent them an email to clarify and they replied as below:


    Thanks for writing in. I’d be happy to help get this notification all set up.

    To be able to use this feature, like you mentioned you would need to create a page that has a form to recollect payment information. This form would need to collect payment details and email address so that the new card information is linked to your customer. It would not need to include price or product. This is because, if the customer provides their linked email address with their new card information this will initiate the re attempt for the same subscription they previously were signed up for just with the new card details.

    As you are integrated with Jotforms to initiate payments. You would need to reach out to them to see if there payment form would be able to be set up to do this. To make this easy I have included their support information here:

    Once you have created a page that customers can be sent to collect payment information all you will need to do is link that url to your failed payment notification and your users will be able to update their payment details.

    I hope this information is helpful. If you have more questions about this or anything else feel free to email back.



  • Profile Image
    Answered on October 19, 2017 at 02:11 PM


    I suggest to signup for a Free account here in JotForm so you can manage your forms and submissions properly.

    If you're a new user, please check this guide first to get familiar with our Form Builder:

    After that, try creating an order form by following this guide:

    Once you already know how to create your form, you can now use the form sample or how to integrate Stripe payment by following this guide:

    I hope this information helps. Do not hesitate to ask us if you have any questions or need further assistance. We'll be happy to assist you.