Trying to update payment

Greetings,

This is Staff Sergeant Corilus will MCESG School Operations, Please give me a call as soon as possible. This is pertaining to us utilizing the app pushing forward.

305-319-9068

Thank you!

Hi mcmadmn1,

Thank you for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

Can you please confirm if you are trying to update the payment method for your Jotform subscription? You can update your Credit Card Information in just a few easy steps. Let me show you how:

• On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.
• In the menu that comes up, click on Settings.

• Next, go to the Billing tab.
• Click on Change Credit Card.

• Enter the details in the Credit Card Information window.
• Now, just click on Update to save the changes.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Let us know if you need any more help.

I have updated the method; we request that the funds be refunded to Gunnery Sergeant Benavides's card (last 4 1650) and deducted from the card on file. 2024-02-28 $215.12 & 2024-01-08 $292.52 were the dates and deductions recorded. I understand the whole amount wasn't deducted, but the amounts were taken away from the card to be refunded. Our command (Marine Corps Base Quantico) recently approved and funded our use of Jotform, we want to ensure all funds are tracked with the command's account to track and record funds correctly. This will ensure that we are in accordance with our yearly spending budget. Thank you!

Hi mcmadmn1,

Thanks for getting back to us. Allow me to reach out to our Billing Team. I will get back to you once I have an update.

Thank you for your patience.

Hi mcmadmn1,

Thanks for patiently waiting. Please fill out the Refund Request form so that we can process a refund on the old cc after charging the new cc.

Keep us updated and let us know if you need any more help.