I am having trouble with the signature requirement not popping up for an approver. Sometimes it does and sometimes it doesn't. When it does not ask fo

I am having trouble with the signature requirement not popping up for an approver. Sometimes it does and sometimes it doesn't. When it does not ask for his signature, it still allows him to complete the task and hit the approve button. He receives a notice that says, "The task has been completed." However, in the system, it doesn't update and trigger the second approval flow as it's supposed to. So it's stuck at his level but we are not aware of that. We need the signature requirement to be consistent so that it can properly trigger the next step in the approval flow.

Hi Jocelyn,

Thanks for reaching out to Jotform Support. Can you share with us at least one submission ID of which this incident happened so we can check more about this? It would also be great if you can share with us a screenshot of this report stating that the task was completed.

As soon as we hear back from you we'll help you more with this.