Created two forms but 2nd is not redirecting to Paypal checkout page correctly

  • ctcww
    Asked on October 31, 2017 at 10:28 AM

    The issue I'm having is this... I've implemented two forms into one using the same Paypal submission button options in which the donor who wishes to give a donation has the option to become a partner or not of the non profit organization. Should the donor selects "Yes" and press continue it successfully directs them to Paypal's Checkout page.  However, I should the donor selects "No or Already a Partner", once they select continue it redirects them to the second form I'd created. Once filled, and press submit the form, the theory is it should direct them to Paypal's Checkout page.  Both Paypal checkout pages has the setup. Sadly, it doesn't. It pops up with the attached screenshot message after submitting the second form.

    Helpful note: Whether the donor select yes, no, already a partner the 'CONTINUE' button is the submission button. Therefore, Once select No/Already a Partner and press 'CONTINUE' I simply redirect the page to the 2nd URL form oppose to going directly to Paypal Checkout page.

    Is there another way to redirect to the second form without having to select Continue (submission). I would like to send them to another link and then redirect them back to Paypal within the second form.

    Appreciate your assistance.  

    Page URL:
    (1st form) https://form.jotform.com/73030931984155
    (2nd form)  https://form.jotform.com/73030511784147
     
    Jotform Thread 1286723 Screenshot
  • Kevin Support Team Lead
    Replied on October 31, 2017 at 11:55 AM

    The problem happens since the product name is missing, please enter a product name on the payment gateway settings: 

    Created two forms but 2nd is not redirecting to Paypal checkout page correctly Image 10

    To hide them you may inject this code instead: 

    .form-product-name{

      display: none;

    }

    This guide will help you injecting the code: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    Regarding your second question, unfortunately, it's not possible to auto-submit the form, they need to click on the submit button once they have selected an option on the drop down. 

    I hope this helps. 

  • ctcww
    Replied on October 31, 2017 at 6:58 PM

    Thank you, the first part was the solution. Appreciate your assistance! :)