Square Form: When do payments come through once submitted on a JotForm?

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    melrosedel
    Asked on October 31, 2017 at 05:07 PM

    Hello,

    I had someone submit a payment through my JotForm and I have not seen that come through via Square. It was 8 hours ago. How long does it take to make that transaction?

     

    Thank you for your help.

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    Mike
    Answered on October 31, 2017 at 09:13 PM

    Thank you for contacting us.

    If the transaction was submitted when the form was integrated in a Test Mode, this is normal that a test transaction is not reflected in your Square account.

    However, the Live Mode transactions are supposed to be reflected in your Square account. If this is the case, I would like to suggest contacting the Square support with the Transaction ID (you can get it from submissions page) to investigate this further.

    If you need any further assistance, please let us know.