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agrupaAsked on October 31, 2017 at 9:03 PM
I have another program that uses the email addresses in the TO: CC: and BCC: fields of emails to attach emails to my CRM contact. Long story short I need the variable field of customer email and another predetermined email to show up on the same email from either a notification email or an autoresponder.
Notification emails, cannot use a variable field
Autoresponders can only have one variable field per autoresponder. I tried using email conditions and simply adding my static email with the customer variable one. It does work; however, it breaks it up into two separate emails.
Any ideas would be greatly appreciated.
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Ashwin JotForm SupportReplied on November 1, 2017 at 2:54 AM
When you add condition in form to send submission emails to multiple email addresses, it will show all the email address in the two field. It should not send separate emails.
I did test this by adding two email addresses in conditions and it showed both the email address in "To" field and only one email was sent. Please check the screenshot below:
I also tested your form by sending a test submission and the auto-responder email I received does display both the email addresses. Please check the screenshot below:
*** Screenshot Deleted ***
Can you please share a sereenshot on how it is being displayed when you receive auto-responder emails?
The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
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agrupaReplied on November 1, 2017 at 6:32 AM
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agrupaReplied on November 1, 2017 at 6:34 AM
That is very strange I tried about 5-6 times set-up the way that you did it and it did not work for me. It does now....so great thank-you.
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agrupaReplied on November 1, 2017 at 6:43 AM
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Ashwin JotForm SupportReplied on November 1, 2017 at 7:58 AM
I am glad that it is working fine now.
I have gone ahead and deleted the video from my previous answer.
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agrupaReplied on November 1, 2017 at 8:43 AMThanks
Thank You
Aaron Grupa
Sent from my phone.
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