How could you set-up two emails on the same autoresponder?

  • agrupa
    Asked on October 31, 2017 at 9:03 PM

    I have another program that uses the email addresses in the TO: CC: and BCC: fields of emails to attach emails to my CRM contact. Long story short I need the variable field of customer email and another predetermined email to show up on the same email from either a notification email or an autoresponder. 

    Notification emails, cannot use a variable field

    Autoresponders can only have one variable field per autoresponder. I tried using email conditions and simply adding my static email with the customer variable one. It does work; however, it breaks it up into two separate emails. 

    Any ideas would be greatly appreciated.   

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    Jotform Thread 1287225 Screenshot
  • Ashwin JotForm Support
    Replied on November 1, 2017 at 2:54 AM

    When you add condition in form to send submission emails to multiple email addresses, it will show all the email address in the two field. It should not send separate emails.

    I did test this by adding two email addresses in conditions and it showed both the email address in "To" field and only one email was sent. Please check the screenshot below:

    1509518665multipleEmail Screenshot 10

     

    I also tested your form by sending a test submission and the auto-responder email I received does display both the email addresses. Please check the screenshot below:

    *** Screenshot Deleted ***

     

    Can you please share a sereenshot on how it is being displayed when you receive auto-responder emails?

    The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

  • agrupa
    Replied on November 1, 2017 at 6:32 AM

     

     

  • agrupa
    Replied on November 1, 2017 at 6:34 AM

    That is very strange I tried about 5-6 times set-up the way that you did it and it did not work for me. It does now....so great thank-you.  

  • agrupa
    Replied on November 1, 2017 at 6:43 AM
  • Ashwin JotForm Support
    Replied on November 1, 2017 at 7:58 AM

    I am glad that it is working fine now. 

    I have gone ahead and deleted the video from my previous answer.

  • agrupa
    Replied on November 1, 2017 at 8:43 AM
    Thanks
    Thank You
    Aaron Grupa
    Sent from my phone.
    ...