Why is my account suspended?

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    Kyleriffic
    Asked on November 02, 2017 at 05:21 PM
    I was also suspended from my account and I have no idea why!? Please help!
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    Kevin_G
    Answered on November 02, 2017 at 05:30 PM

    Your account has been deleted since you're asking bank account information on your form: http://www.jotform.ca/form/71988631384267 

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    Please note that asking for such information is not allowed on JotForm, although we can make some exceptions if send a proof that your business is related to: 

    MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like. 

    However, many phishers will still use our form builder to steal this very sensitive information and there is no guarantee that your forms won't be marked as suspicious by our system, specially if the account is on free status.

    In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.

    To make this to work, your account must be on paid status , so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as exception. Otherwise the system will mark suspicious and suspend all forms on free accounts.

    I have removed the guilty fields from your form and reactivated your account, if you have questions, let us know. 

  • Profile Image
    Kyleriffic
    Answered on November 02, 2017 at 05:44 PM

    Thank you for the quick help! I will inform my client of this issue and change.

    Not sure why I wasn't sent an email about this issue though... if my client hadn't asked for a different change on the site I wouldn't have known the form was down!

    Thanks again!