The global countdown timer not visible in the published form

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    biblesocietylebanon
    Asked on November 13, 2017 at 05:34 AM

    Hello,

    I have the global countdown timer on the 3rd page, however, it's not visible neither in the builder nor in the published format of the form. I have attached how it looks in the builder.

    Why is that?

    Moreover, I have the following questions:

    1- If I have the global countdown timer on the third page, will it start the countdown only when

    the user reaches that page? or will it start as soon as someone opens the form, meaning from page 1?

    2- Can it auto submit even if all the questions are "Required"?

  • Profile Image
    John_Benson
    Answered on November 13, 2017 at 09:37 AM

    Please give me more time to test this further. 

    I will contact you again once I have an answer. Thank you.

  • Profile Image
    biblesocietylebanon
    Answered on November 14, 2017 at 01:38 AM

    Hello,

    So, I opened the form today, the countdown timer is visible, not sure what happened.

    However, is it possible to make it start only on the 3rd page and not the first?

    The thing is, I am creating a quiz. The first 2 pages are just submitting general information such as the name and email address.

    The actual quiz starts on the third page and I want it to auto-submit after 5 minutes. I need the auto-submit feature that's why I am using the global countdown.

    Is there another timer that comes with this feature that I can insert on the third page? Or is there something I can do with the countdown timer to make it start on the third page?

  • Profile Image
    liyam
    Answered on November 14, 2017 at 04:16 AM

    Yes, you can jump to a specific page to start your form and even pre-fill the fields on page 1. Here is a sample link on how to make your form start to page 3.

    https://form.jotform.me/52584126389464?jumpToPage=3

    Now if you wish to have the two fields in the 1st page to be pre-filled, you can add the parameters:

    https://form.jotform.me/52584126389464?jumpToPage=3&input49=[selectedDefault Value]&input19=[yourAnswer]

    Note, you can replace those enclosed with [ and ] with your choice of answer or selection.

    If you have questions or if you need further clarification, please let us know.

  • Profile Image
    biblesocietylebanon
    Answered on November 14, 2017 at 05:13 AM

    No, I do not want any fields to be prefilled nor do I want to jump/skip a page.

    The user will fill in his unique information in the first 2 pages. Then on page 3, he will start the quiz.

    The global countdown timer is set to start the countdown from the very first page. However, what I want is to start the countdown only when the user reaches page 3.

  • Profile Image
    Rose
    Answered on November 14, 2017 at 07:22 AM

    We are sorry for this inconvenience. 

    First of all, please note that once you add "Global CountDown" widget to your form, it will be shown up on each pages of your form as stated in the following guide:

    https://widgets.jotform.com/widget/global_countdown

    If you want this widget start only when the user reaches to the third page, I can suggest you another workaround. Because, it is not possible to set a condition to make this widget starts only under a specific condition. So, my suggestion is:

    1.Split your form two different forms.

    Form 1: Includes page 1 and page 2 of your current form.

    Form 2: Includes only the third page of your current form. 

    2. Add Global Countdown widget only to the Form 2. 

    3. Set Form 1 Thank you page as Redirected to an external link and paste the Form 2's URL to there.

    1510662077Screen Shot 2017-11-14 at 15.2

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    With this way, once your users submit the Form 1, they will be redirected to the Form 2 and the Global Countdown will start at that time only. 

    I hope, this helps you. If you need any further assistance by our side, please do let us know. 

  • Profile Image
    Chriistian
    Answered on November 15, 2017 at 03:43 AM

    It seems the reply to this thread was not properly posted. Please open this thread: https://www.jotform.com/answers/1297304 on a browser and submit your reply again.

    We'll wait for your response.

  • Profile Image
    Chriistian
    Answered on November 27, 2017 at 04:38 AM

    I understand that you would like to track how much time it took them to fill the form and it should be shown in the Excel report, however, it seems that the result for the Fancy timer doesn't show. If this is the case, instead of Fanct timer widget, please use the Time Tracker Widget. In this way, it tracks and shows the total time it took to fill out the form, plus, when you add this on your form, it is already hidden.

    Let us know if you need more help.

  • Profile Image
    biblesocietylebanon
    Answered on November 27, 2017 at 04:50 AM

    Thanks for your help Chriistian!

    The Timer Tracker Widget did work. Does it record the time spend on the whole form? or just the page where it's inserted?

  • Profile Image
    John_Benson
    Answered on November 27, 2017 at 08:35 AM

    The Timer Tracker widget records the time spent on the whole form. 

    I hope this information helps. Contact us again if you have questions.

  • Profile Image
    biblesocietylebanon
    Answered on November 27, 2017 at 08:43 AM

    thank you,

    that was really helpful.