Embedded form as a Lightbox to Squarespace is not working

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    eclariana
    Asked on November 15, 2017 at 06:37 AM

    I'm trying to embed my form as a lightbox to a Squarespace site with the code block, but nothing appears after I paste the code

    Any idea of what could go wrong? Thank you very much.

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    John_Benson
    Answered on November 15, 2017 at 08:43 AM

    Please try re-embedding the form again by following this guide: https://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    If the issue persists, could you please provide the website link where you embedded the form so we can investigate it further?

    Thank you.

  • Profile Image
    eclariana
    Answered on November 15, 2017 at 09:59 AM

    Hi,

    Thanks so much, but I don't know what's going on. I'm not even able to preview my lightbox here on Jotform. There's no way to interact or button I can push when I select the preview option before copying the code: 


    1510757948Preview.png

    Thanks again.

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    eclariana
    Answered on November 15, 2017 at 10:22 AM

    I tried with a new form and I got this double script disabled message with the name of the form 'Peticio' below. I cannot interact with it.


    1510759308peticio.png



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    John_Benson
    Answered on November 15, 2017 at 11:19 AM

    Please try to add the Lightbox code to your Squarespace by following this guide: https://support.squarespace.com/hc/en-us/articles/205815928-Adding-custom-HTML-CSS-and-JavaScript

    After that, please try to enable the "Enable Scripts in Preview" option by following this guide: https://support.squarespace.com/hc/en-us/articles/206545137-Disabling-scripts-in-preview#toc-should-i-click--enable-scripts-in-preview--

    Let us know how it goes. Thank you.

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    John_Benson
    Answered on November 15, 2017 at 11:19 AM

    Also, could you please provide the website URL so we can check it further? 

    We'll wait for your reply. Thank you.

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    eclariana
    Answered on November 15, 2017 at 04:50 PM

    Hi,

    Yes, the URL is here: https://www.movinhood.com/new-page/ and the lightbox is embedded just above the footer. But I think you won't be able to see it as I'm not even able to preview the lightbox on Jotform as there is no link to start:

    1510782564Lightbox - No link to start.pn


    Thanks for your kind help,

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    eclariana
    Answered on November 15, 2017 at 05:18 PM

    Now I have added a lightbox here with the title Form in blue but when I click nothing happens: https://www.movinhood.com/compara-1

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    Marvih
    Answered on November 15, 2017 at 07:57 PM

    Please uncheck "Open on Page Load" option and try checking the Preview again.

    1510793845660.png