Why I'm not receiving submission emails?

  • Profile Image
    victorfpaula
    Asked on November 18, 2017 at 06:25 AM

    Olá, meu formulário parou de enviar apenas uma das respostas por email.

    O campo em questão é o "TOTAL DA COMPRA"

    Funciona normalmente no formulário, só não está aparecendo no email.

    Aqui está o Link do meu form- https://form.jotformz.com/71457172491661

    Fui nas configurações dos destinatários, dupliquei e apaguei a antiga, mas mesmo assim o problema continua.

    Como devo proceder? Alguém pode me ajudar :)

  • Profile Image
    Nik_C
    Answered on November 18, 2017 at 06:57 AM

    We're sorry for this inconvenience, I checked all three emails associated with your Notifier, and 

    I found out that this email: fldaneluzi@hotmail.com ended on the Bounce list, the reason is below: 

    Reason(s) : SMTP; 550 SC-001 (SNT004-MC8F9) Unfortunately, messages from

    I removed it from the Bounce list so you should be receiving your emails now.

    Other emails are not on the Bounce list.

    I would advise you to check this guide on how to prevent email bouncing issues: 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue persists, please let us know.

    Thank you!