Why isn't the uploads space clearing up after deleting files?

  • Profile Image
    Asked on November 23, 2017 at 01:03 PM


    I just started deleting Uploads by editing each submission and deleting the upload and submitting, but i can see that my usage doosent go down its still the same MB

  • Profile Image
    Answered on November 23, 2017 at 01:24 PM

    I have already recalculated the uploads space for your account and noticed it stays the same; however, there are still some uploads on your form so if you need to reset the space you need to delete the files. 

    This guide will also help you downloading your data without losing it: https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once 

    I hope this helps.