Stop form disappearing after submission

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    Asked on November 24, 2017 at 09:17 AM

    Hi, I have created a small conditional logic form with two dropdowns. I don't want to use it as a form, just as a way of directing people to the part of the site relevant to their requirements.

    You can see it here:

    It's embedded with iframe.

    At the moment only two of the conditions are set up so if you want to test it choose "I am an employer with 5 or more employees and from the second dropdown select "HR Support & Compliance"

    That will take you to a test anchor on the same page.

    I guess it would be ok if all the options point to other pages but there are going to be several that are anchor links. 

    Is there anything I can do to stop it disappearing?

  • Profile Image
    Answered on November 24, 2017 at 10:47 AM

    I can see on your page that you have not embedded your form correctly. You can see some of the code on the page.

    1511538416Microsoft Edge 24_11_2017 15_4

    Please remove all JotForm code and embed it again using the iFrame method:

    Getting the Form iFrame Code  

  • Profile Image
    Answered on November 24, 2017 at 10:58 AM

    Hi, that's very peculiar because I can't see that. Also I copied the code from the iframe embed option using the button so if there's something the matter with it I may need you to look at it and tell me where.

  • Profile Image
    Answered on November 24, 2017 at 11:30 AM


    I am seeing those error codes in my Firefox and Google Chrome

    Usually this occurs when some scripts are in conflict with other scripts in your website.

    Try embedding only the IFrame without the script part.

    Best Regards.

  • Profile Image
    Answered on November 24, 2017 at 11:37 AM

    Ok, I've done that. hopefully it has worked as I can't see it. Is there anyway to keep it from van ishing after submit?

  • Profile Image
    Answered on November 24, 2017 at 12:52 PM

    To my understanding on the issue of "Is there a way to keep it from vanishing after submit" you want once the form is filled it is still displayed on the same page instead of showing blank page after submit.

    I have checked your form and I can see that the thank you page has been redirected a blank page. In order to change the form to display the same form on submit, kindly add the link of the form to the redirect url of the same form.

    Kindly view the illustration below on how to do the above.

    1511545962form thank you redirect.gif