What type of account do we have

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    Asked on November 24, 2017 at 03:48 PM


    Can you please send me a phone number to talk with someone in your customer service office.

    Thank you


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    Answered on November 24, 2017 at 04:21 PM

    Hello @BMCR - Sorry but we don't have phone support. However, we'd be more than willing and happy to help you here in a timely manner.

    You're currently on the FREE PLAN. You can check your ACCOUNT TYPE on your Account's Profile page.

    Perhaps you're asking this because you're seeing a notice that says "You're out of space!" on your MY FORMS page. The limit you have reached was the 10 PAYMENT SUBMISSION limit per month. You can always monitor your usage anytime by going to your Account's Usage page.

    You have two options to choose from:

    1. Either wait for the limit to reset back to 0 on the 1st day of the next month.

    2. Or upgrade to any of our paid plans to enjoy higher monthly limits.

    Complete guide: Understanding-Your-Account-Usage-Limits 

    You can compare the limits per plan on our PRICING and UPGRADE pages.