Cannot get into this login

  • ValerieHomer
    Asked on November 28, 2017 at 7:43 AM

    I am having this problem every month when trying to login we have to keep changing the password why is this.


    Regards

    Vonny

  • Jan
    Replied on November 28, 2017 at 11:00 AM

    If you are having issues with signing in to your account, please request for a password reset link via email. You can go to the Login page (https://www.jotform.com/login) and click the "Forgot Password" text link.

    151188452611 28 mc3v6 Screenshot 10

    Please use your "Username" instead of email address.

    151188449611 28 ihs40 Screenshot 21

    You can review the Account History Logs if you want to know when did you change the password of your account. Here's a guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs.

    Hope that helps. Thank you.