Autoresponder is not working

  • MassArt
    Asked on November 29, 2017 at 4:16 PM

    Hello,

    I have used my personal email address to test the auto-respond function on this form: https://form.jotform.com/MassArt/i-20-request-form and it is not working. I have tried several times.  I have checked my junk mail and my inbox there is nothing there saying I have completed the form. Can you please assist?

    Thanks,

    Maggie




    Page URL: https://form.jotform.com/MassArt/i-20-request-form
  • Kiran Support Team Lead
    Replied on November 29, 2017 at 8:29 PM

    I have tried sending a test submission to the form and I have received the email without any issue. Please see the screenshot below:

    151200521130112017 065557 Screenshot 10

    Are you still experiencing the issue? You may also consider setting up an SMTP email address as the sender email address by following the guide below:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if you need any further assistance. We will be happy to help.