Submission counter is not showing in my form

  • Profile Image
    zingiel
    Asked on November 30, 2017 at 01:05 PM

    I have a form for participants of the music course. There is a single choice field with a choice of instruments: violin, viola and cello. The number of seats for each of these instruments is limited. I would like the user to see how many seats there are for the instrument.

    I need to have three counters that would live all the time that I could decrement by submitting, depending on the instrument chosen, and which one I could show on the form.

    I tried using the Counter Submissions widget, but something is not working, it still says 'Please run wizard' and nothing I can do.

  • Profile Image
    aubreybourke
    Answered on November 30, 2017 at 03:19 PM

    You can use the appointment slots widget. It keeps a count of available slots (instruments in your case)

    https://widgets.jotform.com/widget/appointment_slots

    For example:

    https://form.jotform.com/73335488828975

    Note that all widgets need to be configured to use them. Simply click on the wizard (magic wand icon) to configure it.

  • Profile Image
    Jan
    Answered on November 30, 2017 at 08:37 PM

    I checked your form and I did not see any Submissions Counter widget. This widget allows you to display the number of completed submissions. You do not need any conditions to show the Submissions Counter. Here's how the widget looks like in the Form Builder:

    151209171212-01-2qkki.png

    If you open it in the Live Mode, here's how it looks like:

    151209176412-01-mxxbp.png


    It is possible that you are not clicking the "Update Widget" button at the bottom part of the Widget Settings after making some changes or adding the widget to the form. Please check the screen capture below:

    1512092020adsww.gif

    Here's a related guide: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    If you are still having issues, please let us know so that we can further assist you. Thank you.

  • Profile Image
    zingiel
    Answered on December 01, 2017 at 06:53 AM

    Thank you very much for your help,

    Believe me or not, but after placing the widget Submissions Count or Appointment Slots on my form appeared only the frame of this widget with the words 'Please run wizard', the content of the widget did not show.

    It's only been working today.

    I do not understand this, I thought it might be an inappropriate browser or AddBlock, but I changed (Edge instead of Chrome) and turned off AddBlock but it did not change.

    I do not know why everything works now :)


    I have a question: how can I reset the counter in the Appointment Slots, or when it is reset?

  • Profile Image
    aubreybourke
    Answered on December 01, 2017 at 09:27 AM

    To reset the Appointment slots widget you have three options:

    1. Delete the submissions that took each slot. Each submission you delete will free up one space.

    2. Delete the appointment slot widget and add a new one. This way will delete all of your appointment slots submission data.

    3. Calculate how many slots are taken. And add them to the total. For example if you start with 10 and 3 slots are taken, setting the value to 13 will make it ten again. 


  • Profile Image
    zingiel
    Answered on December 01, 2017 at 04:18 PM

    thanks, now I know everything but one ...

    I did this test:

    I launched a preview of the form on two browsers simultaneously, in the Appointment Slots widget I had set "viola {1}" so both "users" had the option to select 'viola'. In the first browser I successfully sent the form, and in the second I received a message under the widget - "viola just run out. Please review." and under the button

    "Submit" - "There are errors on the form. Please fix them before continuing."

    This is great, the number of seats per instrument will not be exceeded.

    But I create a form for Poles so messages must be in Polish. This second message (under Submit) can be changed in the form settings, and where can I change the message for the widget?

  • Profile Image
    aubreybourke
    Answered on December 01, 2017 at 05:46 PM

    If you add a Polish translation. It will be possible to use conditions based on the selected language.

    So create a duplicate appointment slots widget and configure it with Polish text. 

    Then create a condition to show the English version when English language is selected. And show the Polish version when Polish is selected.

    For example:

    1512168334Microsoft Edge 01_12_2017 22_4

    You can see this working here:

    https://form.jotform.com/73335488828975

    Note you must switch languages on the flag icon (top right)

  • Profile Image
    zingiel
    Answered on December 02, 2017 at 04:27 AM

    I mean only the text of the error / conflict / impossibility message that appears under this widget, yes, it contains the name of the counter (instrument, eg a violin), which depends on me and the language that the user chooses, and on that I can reign, but the rest of the text - 'just run out. Please review. ' - is saved somewhere inside the widget, there is no text in the widget settings so I can not change it!

    So how can I cause this message to be in a different language than English?

    Or maybe the creator of this widget could provide this message in the settings?

  • Profile Image
    Welvin
    Answered on December 02, 2017 at 08:35 AM

    I'm sorry, but the issues are mixed up in this thread. Allow me to answer your question about the language into a separate thread. Here's the new link: https://www.jotform.com/answers/1312851