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aleftrustAsked on March 21, 2024 at 10:34 AM
Hello,
Every time I try to submit the form https://form.jotform.com/240744608207354, I see this error:We don't have the captcha which is a typical reason (in accordance with other forum threads). Help us please, it's urgent since we need to start tomorrow...
Thank you!
Page URL: https://form.jotform.com/240744608207354 -
Camila JotForm SupportReplied on March 21, 2024 at 10:53 AM
Hi Alef,
Thanks for reaching out to Jotform Support. I’m sorry you're having issues with your form. Let me look into it and get back to you with a solution.
We really appreciate your patience and understanding while we look into this.
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Camila JotForm SupportReplied on March 21, 2024 at 12:12 PM
Hi Alef,
Thanks for patiently waiting. We’re sorry you're having difficulties with this. I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.
Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.
Thanks for your patience and understanding, we appreciate it.
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aleftrustReplied on March 21, 2024 at 1:24 PM
Thank you Camila,
We are looking forward to hearing from you! -
Nelson JotForm SupportReplied on March 21, 2024 at 1:38 PM
Hello Alef,
Thanks for getting back to us. I've cloned your form to see if I could replicate the issue. However, it worked the way it supposed to be. Please see a screenshot of my successful submission below:
Could you please try to clear your Form Caches and do a trial submission on your end again? If the issue persists, let us know, and we'll keep waiting for the update on the escalation made by my colleague.Once we receive your response, we'll be able to assist you further.
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aleftrustReplied on March 21, 2024 at 3:34 PM
Dear Nelson,
Thank you very much! Indeed, it helped!
Now I can submit the form and see the Thank You page.
I would like to embed the stripe payment form into the Thank You page with a code<iframe src="https://buy.stripe.com/*****" width="100%" height="800px"></iframe>
but it doesn't show...
Can you please suggest how to do this if it's possible at all?
Thank you very much! -
Rhina JotForm SupportReplied on March 21, 2024 at 3:54 PM
Hi Alef,
Thanks for getting back to us. I moved your form to another thread to avoid confusion. You can access the thread here.
Reach out again if there's anything else we can help you with.