- ACMcommunityAsked on December 04, 2017 at 06:26 PM
The Address locator map widget is working properly. I have this form set up across 40 websites! Urgent please help.
The form is this: https://www.jotform.com/build/73159090823862
It previews ok but when I go to a live form on our site it isn't showing the map and it won't pick up the correct address or fill in longitude, latitude and country. We had 200+ entries so it was working:
- JotForm SupportMarvihAnswered on December 04, 2017 at 11:20 PM
It seems to work fine. I did a test on your live form URL and the one embedded on your website.
Have you tried clearing your browser's cache ?
http://www.refreshyourcache.com/en/home/ - Follow the guides on this link if you have not.
It would also be better if you can try using a different web browser such as firefox and google chrome.
- JotForm SupportMarvihAnswered on December 04, 2017 at 11:23 PM
I have cleared your form cache please let us know if the issue still persist after doing the suggestions above.
- ACMcommunityAnswered on December 06, 2017 at 05:03 PM
The issue seems to happen in the morning for a while (Australian time) and then comes good after a few hours. It is happening again right now.
I use Chrome and the issue is happening on that. But I am getting reports from other staff plus people who are trying to use the form.
Could it be an issue with the iframe code and google?
- JotForm SupportMarvihAnswered on December 06, 2017 at 06:27 PM
It seems the browser is blocking GPS tracking which causes the widget not functioning
Did you use Jotform's Iframe embed code in embedding the form into your website?
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code since it seems different upon checking your website page source.
- ACMcommunityAnswered on December 06, 2017 at 07:20 PM
Thank you. It is working again. I think it might be something to do with our sites as the fault is intermittent. Just wanted to check there was nothing happening at the jotform end.
- JotForm SupportMarvihAnswered on December 06, 2017 at 08:42 PM
No worries. We will let you know if there are other customers facing the same issue with "Address locator widget" so we can escalate it with our development team.