URGENT: Address locator map widget has stopped working

  • ACMcommunity
    Asked on December 4, 2017 at 6:26 PM

    The Address locator map widget is working properly. I have this form set up across 40 websites! Urgent please help. 

    The form is this: https://www.jotform.com/build/73159090823862


    It previews ok but when I go to a live form on our site it isn't showing the map and it won't pick up the correct address or fill in longitude, latitude and country. We had 200+ entries so it was working:


    http://www.examiner.com.au/story/5036490/register-for-the-examiners-2017-christmas-lights-map/?cs=133

  • Marvih
    Replied on December 4, 2017 at 11:20 PM

    It seems to work fine. I did a test on your live form URL and the one embedded on your website.

    URGENT: Address locator map widget has stopped working Image 10


    Have you tried clearing your browser's cache ?
    http://www.refreshyourcache.com/en/home/ - Follow the guides on this link if you have not.

    It would also be better if you can try using a different web browser such as firefox and google chrome.

  • Marvih
    Replied on December 4, 2017 at 11:23 PM

     I have cleared your form cache please let us know if the issue still persist after doing the suggestions above.

    Thanks.

  • ACMcommunity
    Replied on December 6, 2017 at 5:03 PM

    Hi

    The issue seems to happen in the morning for a while (Australian time) and then comes good after a few hours. It is happening again right now. 

    I use Chrome and the issue is happening on that. But I am getting reports from other staff plus people who are trying to use the form.


    Could it be an issue with the iframe code and google?

  • Marvih
    Replied on December 6, 2017 at 6:27 PM

    It seems the browser is blocking GPS tracking which causes the widget not functioning

    URGENT: Address locator map widget has stopped working Image 10


    URGENT: Address locator map widget has stopped working Image 21

    URGENT: Address locator map widget has stopped working Image 32


    Did you use Jotform's Iframe embed code in embedding the form into your website?
    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code since it seems different upon checking your website page source.

  • ACMcommunity
    Replied on December 6, 2017 at 7:20 PM

    Thank you. It is working again. I think it might be something to do with our sites as the fault is intermittent. Just wanted to check there was nothing happening at the jotform end.

  • Marvih
    Replied on December 6, 2017 at 8:42 PM

    No worries. We will let you know if there are other customers facing the same issue with "Address locator widget" so we can escalate it with our development team.

    Thanks.