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ACMcommunityAsked on December 4, 2017 at 6:26 PM
The Address locator map widget is working properly. I have this form set up across 40 websites! Urgent please help.
The form is this: https://www.jotform.com/build/73159090823862
It previews ok but when I go to a live form on our site it isn't showing the map and it won't pick up the correct address or fill in longitude, latitude and country. We had 200+ entries so it was working:
http://www.examiner.com.au/story/5036490/register-for-the-examiners-2017-christmas-lights-map/?cs=133
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MarvihReplied on December 4, 2017 at 11:20 PM
It seems to work fine. I did a test on your live form URL and the one embedded on your website.
Have you tried clearing your browser's cache ?
http://www.refreshyourcache.com/en/home/ - Follow the guides on this link if you have not.
It would also be better if you can try using a different web browser such as firefox and google chrome. -
MarvihReplied on December 4, 2017 at 11:23 PM
I have cleared your form cache please let us know if the issue still persist after doing the suggestions above.
Thanks. -
ACMcommunityReplied on December 6, 2017 at 5:03 PM
Hi
The issue seems to happen in the morning for a while (Australian time) and then comes good after a few hours. It is happening again right now.
I use Chrome and the issue is happening on that. But I am getting reports from other staff plus people who are trying to use the form.
Could it be an issue with the iframe code and google?
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MarvihReplied on December 6, 2017 at 6:27 PM
It seems the browser is blocking GPS tracking which causes the widget not functioning
Did you use Jotform's Iframe embed code in embedding the form into your website?
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code since it seems different upon checking your website page source. -
ACMcommunityReplied on December 6, 2017 at 7:20 PM
Thank you. It is working again. I think it might be something to do with our sites as the fault is intermittent. Just wanted to check there was nothing happening at the jotform end.
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MarvihReplied on December 6, 2017 at 8:42 PM
No worries. We will let you know if there are other customers facing the same issue with "Address locator widget" so we can escalate it with our development team.
Thanks.