Just upgraded my account and my form is no longer displaying on my website

  • jzachman34
    Asked on December 6, 2017 at 11:08 PM

    Hello! I just upgraded my account from the 'Free' account to the 'Bronze' account. Upon doing so, the form that I had hosted at http://giuliabaitaart.com/mobileartca.html has become invisible. Do you know why that may be?

    Thanks so much!

    Jotform Thread 1316593 Screenshot
    Page URL: http://giuliabaitaart.com/mobileartca.html
  • amy
    Replied on December 7, 2017 at 3:07 AM

    Our apologies for any inconvenience that has caused to you. I am able to replicate the issue. Would you please try to embed your form by using the iFrame method?

    Getting the Form iFrame Code

    If your problem persists, please let us know.

    We are waiting for your reply.

  • eee Chief Technology Officer
    Replied on December 7, 2017 at 3:40 AM

    Hey @jzachman34,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.

  • jzachman34
    Replied on December 9, 2017 at 9:43 AM
    Il giorno gio 7 dic 2017 alle 09:40 JotForm ha
    scritto:
    ...
  • Nik_C
    Replied on December 9, 2017 at 3:07 PM

    @jzachman34,

    I'm afraid that we didn't receive your response completely. 

    If you're facing any issues please let us know.

    Thank you!

  • jzachman34
    Replied on December 9, 2017 at 4:43 PM
    Il giorno sab 9 dic 2017 alle 21:07 JotForm ha
    scritto:
    ...
  • liyam
    Replied on December 9, 2017 at 6:50 PM

    Hello,

    As it appears that the information you have sent us is incomplete, you may visit this link and post your concern or inquiry here: https://www.jotform.com/answers/1316593

    Thanks and warm regards.