Our form is glitching, asking for only email addresses in every line?!!!

  • ywampa
    Asked on December 7, 2017 at 8:10 AM

    When you try to fill out the form, it starts to only let you put in an email address instead of regular answer to a question.  This has happened before.  Not sure why!!

    Jotform Thread 1316849 Screenshot
    Page URL: https://form.jotform.us/71854597984175
  • Sabbir
    Replied on December 7, 2017 at 8:20 AM

    Sorry for the inconvenience.

    I have checked the link but I couldn't reproduce the issue you are having.

    1512652785requiremessage Screenshot 10

    Can you check and let us know if this has been fixed already?

    If not, please tell us which browser you are using so we can check.

  • ywampa
    Replied on December 7, 2017 at 8:43 AM


    Hi Sabbir,
    That is strange. I tried it twice this morning and both times it does this. Also a client who wants to use the form alerted us to the problem. So what do we do? Just ask him to try again and hope for this best?! That seems strange.
    I use Chrome, but I don't know what our client might be using.
    Becky
    ...
  • Sabbir
    Replied on December 7, 2017 at 8:55 AM

    I am sorry for the problem you are having.

    I think I got your problem.

    I just cloned your form and found that the fields which are showing required message with valid email address, are actually Email fields rather than Short Text Entry.

    Please refer to this screenshot:

    1512654670emailproperties Screenshot 10

    So whenever they left blank, they are showing the message to enter a valid email address.

    Please change them with Short Text Entry field and hope it will fix the issue.

    Also, if you already have submissions against this form, you better take a backup of your submissions because replacing fields will remove the related data of those fields.

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    Let us know if it works for you or not.

  • ywampa
    Replied on December 7, 2017 at 10:43 AM


    Thanks Sabbir,
    I'll give it a try. Do you know why this happened? I'm pretty sure we chose the short text field when we made the form.
    Anyway, I'll try to change them and let you know how it works.
    Becky
    ...
  • Sabbir
    Replied on December 7, 2017 at 10:46 AM

    I have no clue to be honest. What I found is all those fields are just Email fields which should be the issue of raising the valid email address thing.

    Let me know how it goes.

  • ywampa
    Replied on December 7, 2017 at 11:43 AM


    Thanks Sabbir,
    I changed all of those fields, and now I know to also watch for that.
    Thanks again for your help.
    Becky
    ...
  • Sabbir
    Replied on December 7, 2017 at 11:49 AM

    You are welcome. Let us know if there is any issue.