My form displayed on mobile does not show "previous" or "next"

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    Gatty34
    Asked on December 13, 2017 at 12:41 PM

    Hi,


    I'm in need of your assistance. I recently created the following from one of your template forms (Photography Contract Form). Which I modified for my sites purpose: https://form.jotform.com/73464382584162 . 

    After having completed the new form I tested in preview to see how it would show up across different device types and for some reason just on mobile the options to progress through the form are not visible. Can you assist?

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    John_Benson
    Answered on December 13, 2017 at 02:49 PM

    Are you referring to this progress bar? 

    1513194441352s.png

    If yes, that is intended for mobile view. You can click the button if you want to switch pages. 

    If you're referring to a different issue, please let us know. Thank you.

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    Gatty34
    Answered on December 13, 2017 at 02:56 PM

    No, I'm referring to the "Previous" and "Next" options as displayed in the image below:


    1513194881Screen Shot 2017-12-13 at 2.51

    Those buttons do not display in mobile.

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    aubreybourke
    Answered on December 13, 2017 at 04:32 PM

    Its supposed to look that way. The previous and next buttons are replaced with arrows (when viewed with a mobile device):

    15132007506.png

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    Gatty34
    Answered on December 13, 2017 at 05:34 PM

    If it's supposed to look like that in mobile, then the conditional logic for just mobile is not working. With any other device type the conditional logic works perfectly. Example: In the "Pick Your Service Category" section of the form, if you pick "Computers" conditional logic will take you to the "Computer Services" section of the form. In mobile, instead of jumping to the proper service page, it just progresses through all services for all categories in the form. How can the conditional logic be corrected for mobile? Please advise. Thanks.

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    Gatty34
    Answered on December 13, 2017 at 06:21 PM

    Nevermind, I got it now. I see what happened in mobile. Thanks.