Why I'm not receiving submission emails?

  • Profile Image
    Rwinblad
    Asked on December 15, 2017 at 11:24 AM

    I receive mobile app messages but the email does not come through.  Also I have it set up for submitter to receive copy but that does not seem to work either.

    Form address: 

    https://form.jotform.com/73406560454152https://form.jotform.com/73406560454152

  • Profile Image
    Nik_C
    Answered on December 15, 2017 at 01:09 PM

    I checked your form and Autoresponder is not created properly:

    1513361129Screen Shot 2017-12-15 at 7.07

    The email field is missing there. But I fixed that for you:

    1513361279Screen Shot 2017-12-15 at 7.13

    Regarding the Notifier, I see you have two emails from the same domain:

    1513361192Screen Shot 2017-12-15 at 7.12

    It could be possible that your domain blocked our emails, so please check if that's the case: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know if it worked for you.

    Thank you!