I canceled my subscription last month and just got charged AGAIN

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    usbornebychristy
    Asked on December 19, 2017 at 11:30 AM

    I am fairly frustrated because I have not used your services for almost 2 months and I just got charge a subscription fee AGAIN.  A month ago, I realized that I was the one that failed to cancel my subscription so I went ahead and paid the $19 even though I was not really using the services because I figured it was my mistake.  NOW that I just got charged AGAIN, I am getting frustrated.  What must I do to get the CANCELED?  Ugh!!

    Christy

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    david
    Answered on December 19, 2017 at 12:37 PM

    I checked our logs and I do see the request to cancel.  It was marked cancelled by one of our support staff but it was indeed not cancelled.  Apologies.  I have sent a request to refund your last two payments and to fully cancel the subscription.  You should receive the refunds within the next 5-7 business days.

    To ensure your subscription is cancelled immediately, you can cancel it from within your PayPal account:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription