Google sheet is not updated

Hi Team,

The form name is "01-LD-Visual Rejection Detail (WSP Assayers)," in which some submissions are missing and not showing in the Google Sheet. Kindly check and update the same.

Hi Steven,

Thanks for reaching out to us for help. Most of the time, if you remove the integration and then add it back, that should resolve the issue. Let's do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the Settings menu, click on the Integrations option on the left side of the screen.

3. Select the Google Sheets integration.

4. Then, click on Remove Integration and then Yes, Remove!

Now, let's connect the Google Sheets Integration again:

1. In Form Builder, circle back to Settings at the top of the page.

2. In the Settings menu, click on the Integrations option and Google Sheets integration again.

3. Now, select and connect your Google account.

4. Select an option.

5. Choose your form fields.

6. Click on Save, and that's it, you're done.

Reach out again if you need any more help.

Hi,

Currently, we have completed the integration for this form, yet we are still facing this issue.

Hi Steven,

Thanks for getting back to us. I'm sorry you're still having issues getting this integration to work. I checked your form and can see here that you used Google Sheets (Legacy) integration. Can you remove this integration and add the Google Sheets integration not the legacy one? As a precaution, I have also cleared your form's cache, which normally fixes temporary issues.

Give it a try and let us know how it goes.