Why Adobe Sign Integration is not working?

  • Profile Image
    cknoren
    Asked on December 20, 2017 at 07:52 PM

    Hello!


    I have a free trial of Adobe ESign and of Adobe Acrobat DC, which I'm looking into in order to have forms signed in Jotform. I read from this link that Adobe Acrobat would work with Jotform, but while in Jotform, only eSign is displaying as an option. 

    This form indicates Acrobat would work: https://acrobatusers.com/tutorials/how-to-add-an-esign-widget-to-a-jotform

    For some reason, I'm unable to authenticate the eSign. Can you review? It says missing token.

    Thanks!

  • Profile Image
    BDAVID
    Answered on December 20, 2017 at 09:47 PM

    You need to authenticate your Adobe Sign account for it to work:


    1513824393authenticate.png

    Let us know if you need more help.

  • Profile Image
    cknoren
    Answered on December 20, 2017 at 10:03 PM

    As I wrote, my issue is it won't authenticate, though I'm trying. It's also a two part question. Thanks for taking a second look.

  • Profile Image
    Nik_C
    Answered on December 21, 2017 at 03:07 AM

    I tested this issue on my test form with our Adobe test account, but I wasn't able to replicate this issue. 

    The Adobe Sign authenticated properly:

    1513843375Screen Shot 2017-12-21 at 9.04

    If the issue persists, please try logging out from your Jotform and Adobe account. Clear your browser cookies for Jotform and Adobe then try to sign/authenticate again.

    Let us know how it worked.

    Thank you!