Website editor crashing when embedding the form to my website

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    KathB_OMG
    Asked on December 21, 2017 at 10:49 PM

    Hi there, my website editor keeps crashing, the developers have said this is because the jot form java script and the java script on the site don't like each other.

    The form works fine on the page by itself, it is when I put in the embed code to make it a pop out tab on the left hand side that it breaks.

    The website platform used is RocketSpark. https://www.rocketspark.com/nz/ 

    Can you help please.

    This is the form:  https://form.jotform.co/73538388661873

    Thanks :) 

  • Profile Image
    Jim_R
    Answered on December 22, 2017 at 05:23 AM

    That's most likely always the case when it comes to script conflicts. Your website's script is conflicting with ours and a good way to fix this is to not use the default SCRIPT EMBED codes.

    Instead, try with the IFRAME EMBED codes.

    Complete guide: Getting-the-form-iFrame-code

    Give that a spin and let us know if you'd need more help.

  • Profile Image
    KathB_OMG
    Answered on December 22, 2017 at 06:43 PM
    Thank you for your email, I am on Christmas and New Year leave, back in the
    office 9am on Tuesday 9 January. If your enquiry is of an urgent nature
    please send me a text on 021 066 3930 and I will get back to you.
    Have a
    great holiday season!
    Kind regards
    Kath
    ...
  • Profile Image
    KathB_OMG
    Answered on January 08, 2018 at 09:06 PM

    Hi Jim

    Back from Christmas leave now and ready to tackle again.

    I am wanting to use the form as a pop out on the side of the website - how does an iFrame work with this?

    Cheers, Kath

  • Profile Image
    Jim_R
    Answered on January 09, 2018 at 01:55 AM

    Happy New Year Kath, hope you enjoyed the holidays! Since your last question is now unrelated to the topic being discussed here, I moved it to a separate thread:

    https://www.jotform.com/answers/1342924

    We'll reply to you there shortly.