The form cannot be displayed on Firefox, Edge and IE11

buongiorno

alcuni clienti si lamentano che ogni tanto non visualizzano il form, in alcuni casi quando si effettua un resize del browser. 

Da cosa puo dipendere?

grazie per risposta 

sito web/form 

http://www.q3d.it

Ho circoscritto il problema.

Il form NON si visualizza quando si utilizza FIRFOX a pagina intera.

Attendo feedback grazie

May I suggest to use the iframe method for your website. When you use the Javascript embed method sometimes they may occur Javascript conflicts in the website.

Check the url below on how to get the iframe code from your form:

https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

If this doesn't fix your issue, please let us know so we can fix this as soon as possible. Thank you!

Salve,

il modulo NON funziona anche con iframe con firefox a 1280 dpi in su.

Il sito è creato con Adobe Muse

Grazie

I was able to replicate the issue, and I have submitted the issue to our developers. You will be notified on this thread as soon as possible.

We are sorry for any inconvenience caused.

Thanks, i'll wait for your feedback

Hi, it looks like your Muse theme hides form on large screen. 

You can fix it by adding adding below css to your web site;

#JotFormIFrame-73472956868375 {
height: 920px !important;
}

Il modulo in questo momento NON funziona, perché?

https://form.jotformeu.com/73472956868375

I've cleared your form caches it should be fixed now.

OK thanks

But now the form doesn't work with other resize and mobile version

There is two usage of JotForm Embed on your page, one visible on mobile other on desktop.

You've used iframe embed option for desktop version. I think you should copy/paste that over broken mobile version.

You can find the broken version on your page at this:

        <div class="colelem" id="u95598"><!-- custom html -->

         <script type="text/javascript" src="https://form.jotformeu.com/jsform/73472956868375"></script>

        </div>

Replace it with:

       <div class="colelem" id="u95598"><!-- custom html -->

<iframe id="JotFormIFrame-73472956868375" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/73472956868375" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-73472956868375"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[(args.length - 1)]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) { return; } switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; case "loadScript": var src = args[1]; if (args.length > 3) { src = args[1] + ':' + args[2]; } var script = document.createElement('script'); script.src = src; script.type = 'text/javascript'; document.body.appendChild(script); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>
</div>

Ok but with this iframe the form is incomplete with at the resize 

Okay, now put the css code i mentioned before to your website's css codes;

#JotFormIFrame-73472956868375 {
   height: 920px !important;
}

Il modulo non funziona ancora....
E' molto importante che funzioni al piu presto.

Error:

{"stdout":"","stderr":"sh: 1: {cmd:cd \\\/www\\\/v3\\\/live\\\/js\\\/react_components && timeout 20 \\\/usr\\\/sbin\\\/node node_build_source.js -- 73472956868375 v8_secure_config css 3.3.3642 proto 2>&1}: not found\n","return":127}

I need a feedback, please

It seems your Iframe code is having an error, maybe on its java script codes it might be in conflict with something.

Try embedding the IFrame code again without the java script.

Also change the height of your IFrame to height:920px; as what  our developer has suggested above.

Let us know how it goes.