How to upgrade account

Dear All 

I've upgrade my account to the Bronze one , 

but it doesn't changed and its still free , 

and you've sent me that the account is upgraded successfully , would you help me to upgrade it , 

I have checked on you account and I have noted that you have not made any successful upgrade of your account. Kindly follow the guide below on how to upgrade your account.

https://www.jotform.com/help/331-How-to-Upgrade-My-Account