When users login to edit an existing form, it will not let them submit it.

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    amiley1021
    Asked on December 27, 2017 at 10:51 AM
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    amiley1021
    Answered on December 27, 2017 at 11:02 AM

    I keep getting this error when trying to submit an edit link form. see attached1514390562Screen Shot 2017-12-27 at 10.0

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    amiley1021
    Answered on December 27, 2017 at 11:24 AM

    Just tried a different edit link, and tried submitting it and got this error. 


    1514391852Screen Shot 2017-12-27 at 10.2

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    Richie_P
    Answered on December 27, 2017 at 11:50 AM

    I have cloned your form to replicate the issue but I was able to edit my submissions successfully.

    reply from my email.

    Please check your internet connection it might be not constant that is why you're having those errors. Also you can try clearing your form cache.

    How-to-Clear-Your-Form-Cache

    Let us know if the issue still remains.


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    amiley1021
    Answered on December 27, 2017 at 12:14 PM

    It's not my internet connection. I have an important client trying to edit my original form ( not a clone ), and she's unsuccessful.  It keeps giving her error messages. Is there anyway to fix my original form. It does look like the clone is working, but not the original form. Please advise. 

    Thanks

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    John_Benson
    Answered on December 27, 2017 at 12:35 PM

    I have cleared your form on our server. Could you please check if the issue still persists?

    Is this happening on all submission or just this one

    We'll wait for your reply.

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    amiley1021
    Answered on December 27, 2017 at 12:44 PM

    I just tried, and I'm having the same problem. It's on multiple submissions. I've tried 4-5 different edit links on different submissions and none are working. 

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    Richie_P
    Answered on December 27, 2017 at 01:26 PM

    I have used your form the "cloned of Group Information form" and I was able to edit my submissions. Kindly check your email to see that I have edited my submission.

    Try clearing your browser cache or check if your antivirus is blocking or allow the updates from Jotform.

    Let us know if the issue still remains.



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    amiley1021
    Answered on December 27, 2017 at 01:42 PM

    Hi, yes on my cloned form, i did receive your edits.  On my original form, I cleared my browser history and even tried in another browser.  When I click submit on my edit link, I am not getting the successful submission message, I am getting the same Error message, however, now I am receiving the submissions, even though it says error.  Very strange. Please advise. 

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    Richie_P
    Answered on December 27, 2017 at 01:53 PM

    Did you try clearing your browser cache? or check your antivirus/web protection if its blocking some cookies?


    Let us know how it goes.


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    amiley1021
    Answered on December 27, 2017 at 02:08 PM

    Yes I did clear my browser's cache. I am unsure how to check the antivirus / web protection, however I do not think that is the problem because the clone version of my form works fine on my computer. 

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    John_Benson
    Answered on December 27, 2017 at 02:49 PM

    Please give me more time to investigate and check this further. I will contact you again on this thread once I have an answer and if needed I will escalate the issue to our developers.

    Thank you.

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    John_Benson
    Answered on December 27, 2017 at 03:28 PM

    Just to confirm, have you tried using a different internet connection? 

    Also, are these the error you're still getting? See image below.

    15144060405353z2.png

    1514406088af2cc.png