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coryjubyAsked on March 28, 2024 at 1:17 PM
Stripe integration is returning "Stripe Payment Error. You passed an empty string for 'payment_method'."
I've tried reconnecting the integration and clearing the cache, this seems to fix the issue but only temporarily as myself and customers get the same error just a day later.
Page URL: https://form.jotform.com/70446292535155 -
Gian_D JotForm SupportReplied on March 28, 2024 at 1:24 PM
Hi coryjuby,
Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
As you can see, the form was successfully submitted. Can you take a screenshot while the console is open, and send it to us? This guide will show you how to do that.
Once we hear back from you, we'll be able to help you with this.