- BrendaBerryAsked on January 03, 2018 at 06:57 PM
Hello and Happy New Year!
I currently have a free account and received an email today saying my forms will be disabled tomorrow unless I upgrade because I accept payments and have exceeded my limit of 1.
If I don't accept payments, can I keep my free account?
Can I simply delete the payment option from my form or do I need to create a new form?
- JotForm SupportJanAnswered on January 03, 2018 at 09:05 PM
Sorry for the inconvenience. As of right now, you have 2 payment submissions. Under the Free plan, you can only receive 1 payment submission per month. Please take note that your account is in overlimit status. If you don't upgrade your account, it will be temporarily suspended.
Yes, you can still use the Free account without the payment integration. You just need to delete it in the Form Builder. However, you already reached the limit.
You can upgrade your account now to increase your payment submission limit. You may also wait for the monthly limits reset. The reset happens every 1st day of the month. It means that the submission counter will reset back to 0.
Hope that helps. If you have any questions, let us know. Thank you.
- BrendaBerryAnswered on January 04, 2018 at 08:43 AMI upgraded, so now I can be assured my account is not being suspended?
If I had better understood the plans I wouldn’t be accepting payments. It would be appreciated to be able to call & speak to an actual person
That’s kinda dirty not giving me more heads up time before suspension.
Have a happy day!
- JotForm SupportMike_GAnswered on January 04, 2018 at 11:59 AM
We would like to apologize for any inconvenience, however, we do not have any phone support available.
Yes, your account will no longer be suspended since you have already upgraded your account to the Bronze plan and therefore current payment submission allowed for your account now is 10.
The limits of your account are always available in your Usage settings — https://www.jotform.com/myaccount/usage
And the limit of each plan that we offer, including the Starter plan (free), is always available on our pricing page which you can view here — https://www.jotform.com/pricing
I understand that you were not given much time before the suspension when your account reached its limit. Please understand that once an account reached its limit it is only given until the next day to upgrade. But, the email that contains the notice that you have reached your account limit is sent almost instantly.