I am receiving the file cannot be imported error with my PDF form

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    Asked on January 08, 2018 at 01:21 AM

    If you don’t mind, I had another question related to building a normal form for use with in my project.  If I need to ask this at a different part of jotform, just let me know.

    My form is a medical / dental history form for patients.  My initial plan was to build the form using Adobe Sign form builder since I would incorporate signatures into the form.  Using Adobe Sign, I could have emailed the form to patients or sent them a link to the form after it was incorporated in my website in an iframe.  The reason I decided not to build the form in Adobe Sign is that I did not have the ability to control the tab order, which would matter in the section with 2 columns of radio buttons.

    The form is very extensive (https://www.smartsmiles.com/practiceforms.htm) - (Under 18 Medical History form).  I had hoped to duplicate the paper version we have used for many years.  I think there would be an advantage to being able to print a paper copy of a completed form if needed.  But, maybe more importantly, I think that patients don’t like filling out long forms.  I realize I could easily include all the questions and radio buttons in a very long, single column form.  However, I think that if I could build the form to duplicate my paper copy, it just wouldn’t seem as long to complete it.

    I tried to import the .pdf file attached into jotform to tweek it there (https://www.jotform.com/fillable-pdf-form-creator/), but I continued to get a message that the form could not be imported. I know the jotform builder allows CSS but I have not been able to get my form to resemble the paper form much at all.

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    Answered on January 08, 2018 at 01:32 AM

    I have checked the  PDF file on the web page provided and notice the PDF form is having multiple columns and complicated to read by our software. Unfortunately, our PDF conversion tool is limited to import certain types of PDF forms to JotForm. Since the PDF is having multiple columns and multiple fileds in each column enclosed in boxes should have caused the file import in errors. 

    You may consider creating a new form which is easy by using our intuitive drag and drop method. You may later apply a theme to your from the theme-store that matches your requirement or create a new one.

    If you need any assistance, please let us know here. We will be happy to help.