Why new fields not showing up on forms?

  • SaraKrosch
    Asked on January 8, 2018 at 2:51 PM

    I've tried adding filed to an already published and saved form and they do not show up on the site.  I've cleared my history/refreshed and still no change.

    I added the widget Appointment Slot but it has not showed up.  I also tried to add a checkbok and it never showed up.

  • jonathan
    Replied on January 8, 2018 at 4:06 PM

    I was not able to find the JotForm on the http://www.makerfair.org/festivals/apply-spring-spree/ URL http://www.hawaiicreativeretreats.com/ you provided. It will help us immediately check the problem if you can provide to us the actual form URL and the http://www.makerfair.org/festivals/apply-spring-spree/ URL where it was used.

    For now I could only assume that this could be the http://www.makerfair.org/festivals/apply-spring-spree/ instead http://www.makerfair.org/festivals/apply-spring-spree/  which I found the embedded form https://www.jotformpro.com/form/73617162414958

    Can you please tell us if using the live URL https://www.jotformpro.com/form/73617162414958 of the form reproduce the issue as well? Is there a missing field/s on the form?

    I also suggest you try first re-embed http://www.makerfair.org/festivals/apply-spring-spree/ using the form iframe publish code. Then check again if the published form on the http://www.makerfair.org/festivals/apply-spring-spree/ shows the up to date version of the form.

    Let us know if issue remains.

  • SaraKrosch
    Replied on January 8, 2018 at 10:43 PM
    the site is https://www.hawaiicreativeretreats.com/
    sign-up/creative-retreats/
    the appointment field does not show up on my site in this form
    https://www.jotform.com/build/73445876214967

    I have re-embedded the form and still no change. I feel I may have to
    recreate the form because only this particular form is giving me problems.
    ...
  • Nik_C
    Replied on January 9, 2018 at 3:20 AM

    I checked your form and website and I see that the field (the widget) is missing:

    1515485910Screen Shot 2018 01 09 at 9 Screenshot 10

    And it is showing in Edit mode:

    1515485949Screen Shot 2018 01 09 at 9 Screenshot 21


    I checked the field, but you have a condition that is broken:

    1515485976Screen Shot 2018 01 09 at 9 Screenshot 32

    And that's why the field is not showing.

    Please check and let us know how it worked.

    Thank you!