Paypal integration doesn't work on older devices

  • rewilliams5510
    Asked on January 8, 2018 at 9:58 PM

    I have two concerns; first, I've noticed on my own phone and older PC that the PayPal pass-through doesn't function.  It just sits after hitting "submit" and doesn't go anywhere.  I worry that customers with older operating systems are unable to complete their orders.  Is there something that can be done for this?

    Second, as our function is for food and drink delivery, I've noticed that especially on mobile devices the menu is extremely difficult to read.  Is there a way to better delineate items?  I'm using the PayPal product list option widget, and as I need to be able to have different pricing for different items, with descriptions, this seems to be the best way to go - but again, it looks incredibly confusing on a mobile device.  Example form attached. Any advice is much appreciated! https://form.jotform.com/73477413523154https://form.jotform.com/73477413523154https://form.jotform.com/73477413523154https://form.jotform.com/73477413523154https://form.jotform.com/73477413523154https://form.jotform.com/734774135
    Page URL: https://form.jotform.com/73477413523154
  • york
    Replied on January 9, 2018 at 8:49 AM

    I wasn't able to replicate your issue on my device.

    Could you please provide us the brand, model, os, and browser of your devices so we can investigate the issue further?

    Your second question was transferred to another thread because it is about another topic. You can follow it here: https://www.jotform.com/answers/1343181

    We are waiting for your response.

  • rewilliams5510
    Replied on January 9, 2018 at 11:55 PM

    I have a Samsung Galaxy 4, Andriod platform 5.1, internet explorer (not sure which version )...

  • Ashwin JotForm Support
    Replied on January 10, 2018 at 4:24 AM

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.