Autoresponder emails are not receiving

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    Nantaku
    Asked on January 10, 2018 at 10:07 AM

    Plötzlich bekommt nun aber der Benutzer (AUTORESPONDER) des Formulars keine e-Mail mehr zugesendet. Das ging aber schon mal. Was habe ich da jetzt falsch gemacht? 

    Die NOTIFICATION-e-Mail funktioniert.

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    Nik_C
    Answered on January 10, 2018 at 11:46 AM

    Please check your Sender email for Autoresponder (in advanced settings of Autoresponder), currently is this:

    1515602577Screen Shot 2018-01-10 at 5.42

    And you can set it to noreply@jotform.com:

    1515602596Screen Shot 2018-01-10 at 5.42

    Which would certainly work (that is the sender in your Notifier).

    Additionally, check the settings for the SMTP email you set: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Let us know if you have any further questions.

    Thank you!