- JeannieHoffmanAsked on January 16, 2018 at 05:54 PM
- JotForm SupportJanAnswered on January 16, 2018 at 08:01 PM
Are you planning to decrypt the form submissions? If yes, then please go to the Submissions page and upload the encryption key. Please refer to these guides:
If you want to turn off the form encryption, please refer to this guide: How-Can-I-Turn-off-the-Encryption-on-My-Form
For more information about form encryption, please do check this guide: Encrypted-Forms-and-How-to-Use-Them
Hope that helps. Thank you.