Forgotten Access Code for Encryted form

Hi Jean,

Thanks for reaching out to Jotform Support. I’m sorry to hear that. Yes, encrypted forms use end-to-end encryption, which means your access code is encrypted on Jotform’s end. Since it’s encrypted, we won’t be able to access your data as well, so if you forget your access code, your data is considered lost.

If you want to disable the encryption, this is possible but note that disabling the encryption will prevent future submissions from being encrypted but it will not decrypt your previous data, the private key will still be needed to view previous submission data.

Let us know if you have any other questions.