Dropbox integration: jpg's not being sent

  • VAAPresident
    Asked on January 21, 2018 at 1:33 PM

    I have dropbox integration in my form https://form.jotform.com/VAAPresident/35th-juried-open-exhibition

    In my dropbox folder, the PDF is properly created and shared. However, the loose *.jpgs are NOT. The file name appears in my dropbox folder (along with the PDF), but the file is ZERO BYTES. I have had to go to JotForm and "download all submissions" and manually manage the files.

    Can you verify this?

  • Marvih
    Replied on January 21, 2018 at 2:33 PM

    Hi can you please remove your Dropbox integration and re-integrate it again ?

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm.

    The integration could have been broken on your end.

    Let us know how it goes.