Some unrequired fields showing up as required.

  • ZeshanHaider
    Asked on January 22, 2018 at 11:13 PM

    Hi,
    I have added some upload file fields with the label "Proporciona tu segundo pasaporte vigente en caso de tener uno (Boton adjuntar)" in my form and I haven't made them mandatory but when I view my form then these fields appear as 
    mandatory.
    Need quick solution.
    Thanks.

  • Nik_C
    Replied on January 23, 2018 at 4:55 AM

    You have a condition that is making that field required:

    1516701174Screen Shot 2018 01 23 at 10 Screenshot 10

    So all fields included in the condition will be required unless the condition is true.

    Let us know if you have any further questions.

    Thank you!

  • ZeshanHaider
    Replied on January 23, 2018 at 12:05 PM

    I got your point. So I excluded those button fields from that condition but by doing so i don't know why all the fields that were previously showing up on a particular condition are now always showing up. (even after disabling that condition)

    So now I am using the backup copy of the form. This is the new link of the form:
    https://form.jotform.me/80203164732447

    In this form, there is no "unrequire" condition applied on those button fields but still they are showing up as required.


  • Nik_C
    Replied on January 23, 2018 at 12:34 PM

    I checked several of your fields and I could only see that some of them are set as Required in Options page: 

    1516728466Screen Shot 2018 01 23 at 6 Screenshot 10

    Do you have any field in particular that has this problem?

    We'll wait for your response.

    Thank you!

  • Zeshan Haider
    Replied on January 24, 2018 at 12:08 AM

    Thanks. Issue solved.

    By the way, can you tell why in previous form after excluding the button fields from that condition all the fields that were previously showing up on a particular condition are now always showing up. (even after disabling that condition)?

  • Nik_C
    Replied on January 24, 2018 at 2:28 AM

    I'm not quite sure what you're referring to.

    Could you please share the form ID where the issue persists and, if possible, please share the screenshot(s), here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We'll wait for your response.

    Thank you!