I am trying to use JotForm to set up online donations with Square but it shows an error

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    FOWL
    Asked on January 23, 2018 at 07:15 PM

    I am trying to use JotForm to set up online donations with Square but when I tried to test it, I received the following warning:

    Square Payment Error

    Access token is missing: Please contact form administrator.

    I don't know what that means or how to correct it.



    This is a re-post of a comment on How to Integrate Form with Square

  • Profile Image
    Jan
    Answered on January 23, 2018 at 08:59 PM

    I believe you are referring to this form (https://www.jotform.us/form/80225938275159). I checked it and I can verify that the Square payment integration is "Connected" properly.

    151675941901-24-bpzld.png

    Are you still getting the same error message? If yes, then I suggest you click the "Disconnect" link below the Connect button. After that, please re-integrate Square to your form.

    Related guide: https://www.jotform.com/help/459-How-to-Integrate-Form-with-Square.

    Hope that helps. Let us know if the issue persists. Thank you.