iOS device Images not uploading to Google Drive

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    DexterG
    Asked on January 24, 2018 at 04:51 PM

    Hi there,

    We are using Google drive integration to upload submissions to google drive. There is a take photo widget on the form.  

    When we submit the form using a windows computer the photo from the widget uploads to drive as a separate file (see screen shot)

    When we submit using an iOS device the image does not upload separately and is also not included in the PDF.  The submission in the jotforms interface is fine. 




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    Marvih
    Answered on January 24, 2018 at 06:07 PM

    I tried to clone your form and it I was able to see the image attached on a separate file on my Google Drive.

    Have you tried removing the Google Drive integration and re-integrate it again ?
    https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    Probably the integration was broken. Let me know how it goes.

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    DexterG
    Answered on January 25, 2018 at 12:01 PM

    I did try removing and readding drive integration but that did not work.

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    Marvih
    Answered on January 25, 2018 at 01:27 PM

    My colleague cloned and tested this on his iPhone 7 using Safari browser and was not able to replicate the issue.

    It must be a browser issue on your iOS device. Do you have the latest version of iOS ?

    If yes, can you please try cloning your own form and add the Google Drive integration on the cloned form too.

    Here is the guide on how to clone a form https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Then try and test it again.

    Thank you for your cooperation.

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    DexterG
    Answered on January 25, 2018 at 05:43 PM

    I think I may know what is going on. I think my users are using Google Chrome on iOS. It works fine in Safari.

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    Marvih
    Answered on January 25, 2018 at 06:50 PM

    I agree, please try asking them to use Safari Browser since that is the default browser for iOS devices so it will also have the latest update by default.

    Let us know if there is anything else we can be of help.

    Thank you.