Can't Login. Forced Logout

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    Michael 
    Asked on January 24, 2018 at 05:10 PM

    Hello, I was working on my form when every couple of minutes Jotform would auto-log me out. Now, I can't login at all. Please help.

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    Marvih
    Answered on January 24, 2018 at 06:47 PM

    It seem's your account is fine.

    Does it show any error when trying to login ?

    Can you please try using a different web browser when you login ?

    Thank you. It would also help us if you can post a screenshot of your screen when you login.
    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


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    captainmoo
    Answered on January 24, 2018 at 07:12 PM

    I was able to login just now. Before it wasn't giving me an error, but I did notice it quickly popped up one time as "You've reach your limit on login attempts". The login button wouldn't work at all.


    Thank you Marvih.

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    Jim_R
    Answered on January 24, 2018 at 09:51 PM

    I'm glad you're able to log in now. For future reference, in case you see the "You've reach your limit on login attempts" message, just give the system 30 mins to an hour before you attempt logging in again.