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MichaelAsked on January 24, 2018 at 5:10 PM
Hello, I was working on my form when every couple of minutes Jotform would auto-log me out. Now, I can't login at all. Please help.
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MarvihReplied on January 24, 2018 at 6:47 PM
It seem's your account is fine.
Does it show any error when trying to login ?
Can you please try using a different web browser when you login ?
Thank you. It would also help us if you can post a screenshot of your screen when you login.
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
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captainmooReplied on January 24, 2018 at 7:12 PM
I was able to login just now. Before it wasn't giving me an error, but I did notice it quickly popped up one time as "You've reach your limit on login attempts". The login button wouldn't work at all.
Thank you Marvih.
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Support_Management Jotform SupportReplied on January 24, 2018 at 9:51 PM
I'm glad you're able to log in now. For future reference, in case you see the "You've reach your limit on login attempts" message, just give the system 30 mins to an hour before you attempt logging in again.