Why are we not able to access form in our office network

  • inscricao_pt
    Asked on January 25, 2018 at 5:42 AM

    Hi, 

    one of our customers is testing a form submission for an event https://form.jotformeu.com/80232083587356 

    Unfortunatly at submission, returns this error. We have passed the jotform URL but continues like this. It works fine outside their Office, at mobiles, and our connection. 

     

    How can we help them unlock this issue, with their IT? It is a major company. Thanks

     

    1516876811Agent Screenshot 10

    Jotform Thread 1361577 Screenshot
  • inscricao_pt
    Replied on January 25, 2018 at 9:17 AM

    Hi sorry, can somebody give us a help? Thanks in advance

  • TREVON
    Replied on January 25, 2018 at 10:51 AM

    Apologies for any inconveniences caused. The most likely reason you are not able to access the form in the network but can access outside the office network and phone is that they may have blocked access to jotform using their firewall. You may request the IT team to Jotform IP for users to access the form in the network.

    Below is a list of our IP and Domains

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Kindly do let us know if you need further assistance.