Why are we not able to access form in our office network

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    nunoseleiro
    Asked on January 25, 2018 at 05:42 AM

    Hi, 

    one of our customers is testing a form submission for an event https://form.jotformeu.com/80232083587356 

    Unfortunatly at submission, returns this error. We have passed the jotform URL but continues like this. It works fine outside their Office, at mobiles, and our connection. 

     

    How can we help them unlock this issue, with their IT? It is a major company. Thanks

     

    1516876811Agent.jpg

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    nunoseleiro
    Answered on January 25, 2018 at 09:17 AM

    Hi sorry, can somebody give us a help? Thanks in advance

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    TREVON
    Answered on January 25, 2018 at 10:51 AM

    Apologies for any inconveniences caused. The most likely reason you are not able to access the form in the network but can access outside the office network and phone is that they may have blocked access to jotform using their firewall. You may request the IT team to Jotform IP for users to access the form in the network.

    Below is a list of our IP and Domains

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Kindly do let us know if you need further assistance.