How do I get the Conditions that are set on the form to show the expected results?

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    HOliver
    Asked on January 30, 2018 at 01:27 PM

     

    The below items should appear on the forms page titled Enrollment Information.

     

    The condition that is set as Require  for “If the case type is equal to Transchoice or Provider Select Only” is not showing the question “Will a census be provided?” when the user is completing the form.

     

    The condition that is set as Show for “If the case type is equal to Transchoice or Provider Select Only”  is not showing the question “Will a census be provided?” and “Upload census” when the user is completing the form.

     

  • Profile Image
    Jed_C
    Answered on January 30, 2018 at 02:45 PM

    Please allow me sometime to investigate on your form. I will update this thread with my findings on why “Will a census be provided?”is not appearing. Thanks.

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    Jed_C
    Answered on January 30, 2018 at 03:00 PM

    The condition that hides the “Will a census be provided?” field is when the "Enrollment platform" is empty or equal to "Other vendor". This field also has some conditions that is hidden based on your condition.

    I'm not entirely sure how your condition should work or what the requirement is, but disabling the condition below show make your “Will a census be provided?” field appear.

    1517342172condition.png

    For the “Upload census”, can you please tell us more what should be the correct condition that will hide and show this field? You currently have 2 conditions that hide this field. This means that if “Will a census be provided?” is hidden or left blank, this field will never appear.

    Ex.
    1517342835condition2.png

    Looking forward for your response. 

  • Profile Image
    HOliver
    Answered on January 30, 2018 at 03:19 PM

    The condition is specific to If the "Case Type" is equal to "Transchoice or Provider Select Only" not Other Vendor.

  • Profile Image
    HOliver
    Answered on January 30, 2018 at 03:25 PM

    Can you provide a resolution to the specific condition If the "Case Type" is equal to "Transchoice or Provider Select Only"?

    The following is what I described in the original thread.

    The condition that is set as Require  for “If the case type is equal to Transchoice or Provider Select Only” is not showing the question “Will a census be provided?” when the user is completing the form.

     The condition that is set as Show for “If the case type is equal to Transchoice or Provider Select Only”  is not showing the question “Will a census be provided?” and “Upload census” when the user is completing the form.

  • Profile Image
    HOliver
    Answered on January 30, 2018 at 03:43 PM
    Please see the work document attached numbers 2 & 3. These are the conditions listed in the word document for TransChoice or Provider Select Only is association with the question “Will a census be provided” and “Upload Census” attached are not functioning properly.
    The condition for “Other Vendor” associated with the question “Will a census be provided” and “Upload Census” is working properly.
    Please advise how to resolve the condition listed in the word document.
    Thank You! Hermange
    ...
  • Profile Image
    Jed_C
    Answered on January 30, 2018 at 03:58 PM

    I'm unable to see the attached document. Can you please resend it. Thanks.

  • Profile Image
    HOliver
    Answered on January 30, 2018 at 04:43 PM
    The below items should appear on the forms page titled Enrollment Information.
    1. The condition that is set as Require for “If the case type is equal to Transchoice or Provider Select Only” is not showing the question “Will a census be provided?” when the user is completing the form.
    2. The condition that is set as Show for “If the case type is equal to Transchoice or Provider Select Only” is not showing the question “Will a census be provided?” and “Upload census” when the user is completing the form.
    [cid:image004.png@01D399DB.DD05AAA0][cid:image005.png@01D399DB.DD05AAA0][cid:image003.png@01D399DB.BC3ABD10]
    Thank You! Hermange
    ...
  • Profile Image
    Jed_C
    Answered on January 30, 2018 at 04:49 PM

    Sorry, I'm still not able to see the attached image or word document. Please follow this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum on how you can attach image with your reply.

    If that doesn't work, please upload the file to your Google drive or dropbox account (If you have) then share the link to the file so I can check.

    I will await for your response.

  • Profile Image
    HOliver
    Answered on January 30, 2018 at 05:00 PM
  • Profile Image
    HOliver
    Answered on January 31, 2018 at 12:41 PM

    Please click on the link below.

    https://www.jotform.com/build/63206592612958/settings/conditions

    Type in the search box Transchoice

    Review condition item # 8 & 9

    Condition #8: The condition that is set as Require  for “If the case type is equal to Transchoice or Provider Select Only” is not showing the question “Will a census be provided?” when the user is completing the form.

    Condition #9: The condition that is set as Show for “If the case type is equal to Transchoice or Provider Select Only”  is not showing the question “Will a census be provided?” and “Upload census” when the user is completing the form.

    Please advise why these conditions are not appearing accordingly.


  • Profile Image
    Richie_P
    Answered on January 31, 2018 at 01:57 PM

    The issue should be resolved now, here is my screen cast when I choose TransChoice or Provider Select Only.

    Please let us know if we can be of further assistance.


  • Profile Image
    Richie_P
    Answered on January 31, 2018 at 03:42 PM

    You have changed your condition that is why the "Will a census be provided" and "Upload census" is not showing.

    To show the Enrollment information where "Will a census be provided" and "Upload census" are located, the case type value must be "Existing Add On Paper.".. as shown in my screen shot.

    Here is my screen cast Choosing "Existing Add On Paper Apps".

    Kindly check your form again, and test the conditions.

    Let us know how it goes.


  • Profile Image
    jonathan
    Answered on January 31, 2018 at 06:48 PM

    I reviewed the form involved and I found that there were multiple conditional statements that have error on them.

    Example:

    1517442433zzz 2018-02-01 07.44.28.png

    I suggest you fix and remove first the conditions with error on the form. Those errors in the conditions do affect the overall condition logic scripts of the form.

    Let us know once conditions error were fixed and yet condition rule conflict still occur.