Product selected by default

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    jbasscase
    Asked on January 30, 2018 at 04:29 PM

    Hello- the "Tax-Deductible Donation..." product at the bottom of our form is being selected by default whenever I preview this form.  I don't want it selected by Default and I don't have that option checked in the Payment Settings, so I don't know why it's being selected every time I view the form.


    Did I set it up wrong?  I don't want ANY of our products to be selected by default, especially that one.


  • Profile Image
    Kevin_G
    Answered on January 30, 2018 at 05:51 PM

    I have checked your form and the product does not seem to be selected by default, the option seems to be turned on as well:

    15173525521.png

    I have turned on the total as  well and I can see it's $0 by default so anything is being selected by default on your form, you may see my cloned form here: https://form.jotform.com/80297329180965 

    May you confirm this on your end? 

    We will wait for your response. 

  • Profile Image
    jbasscase
    Answered on January 30, 2018 at 07:07 PM

    Ok- do you think it had to do with the cookies on my computer?  I just deleted my cookies, etc and it worked.  Also, I added the total to the bottom.  Thank you.

  • Profile Image
    Kevin_G
    Answered on January 30, 2018 at 08:27 PM

    I think it might have been something with the browser's cache, some changes are not reflected since cached versions are loaded, but testing using incognito mode should help. 

    You may also clear your forms cache so the latest version is loaded, it also happens when you save changes on the builder too. 

    If you need further assistance, let us know.